Unlock Error Codes Troubleshooting

Answers to players most frequently asked questions

Unlock Error Codes Troubleshooting

Postby Unicron » Thu Jan 13, 2005 1:10 pm

The following are the basic error messages you can get during the unlocking process, what they mean, and what the different solution(s) may be;

You press f6 and the game doesn't have a place to enter your key.
If you experience this that means you probably have a newer game installed that doesn't use Unlock keys. Don't panic, all is well, see "I can't find where to unlock this game? F6 isn't working"


"Unlock Code Is Incorrect"

This can be caused a couple different ways. The first being that your name or unlock key is not entered correctly. Check and make sure that your name is written exactly as the email indicates, or the game will not unlock. The same goes for your unlock key numbers. A typical name and unlock key should look something like this for Spades, Hearts, or Euchre;

Smoot VonSmootenburger
1234-1234-1234-


For Solitaire III, Backgammon, and Dangerous Mines;

Smoot VonSmootenburger
1234-1234-1234-1234-

If your name and key are entered correctly and that error still comes up, it is possible that your trying to unlock the incorrect game. Your code will only work for the title that was purchased. The name of the game the key is for should be in the email you were sent above your name and numbers. Also note that a key for PC will not work for MAC and vice versa. So if your code reads "Hardwood Spades Mac" and you have windows, that is the problem. If none of these applies to you for this error please email support@silvercrk.com

"Unable To Resolve Host...."

This applies to Hardwood Solitaire 3, Dangerous Mines, and Backgammon. This means that, for whatever reason, the game was not able to connect to our server to verify your purchase. These games require you to be connected to the internet before you complete the unlock process. This code will appear if you attempt to unlock without being first connected, or if the connection is being somehow blocked. Obviously the first solution to this, if applicable, would be to make that connection. Alternately, if you ARE connected and this message appears it means you have a firewall or some other setting that is blocking the game from making its connection to the server. In this case you need to either configure your firewall to allow the game to connect or use the unlock via floppy method which will not be affected by your firewall. Detailed instructions for the unlock via floppy method are available on our web site, here;

http://www.silvercrk.com/phpBB2/viewtopic.php?t=3926

Again, if none of this applies to you, please email support@silvercrk.com and we will do out best to assist you further. Please note what your error is, and what you have already tried to remedy it.
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