General

Post Reply
x_heffalump_x
Posts: 1
Joined: Mon Oct 08, 2007 9:41 am

General

Post by x_heffalump_x » Mon Oct 08, 2007 9:49 am

Are HW looking into private messages when playing games, if only to contact a guide. I get increasingly frustrated when guides either silence me for having an opinion or tell me to file a report. When I am playing someone who is throwing a game deliberately it isn't helpful to be told to file a report...my points are already lost. In other game sites that I visit, there is ALWAYS on-hand support and they are volunteers too.

User avatar
tlj97526
Active Poster
Posts: 108
Joined: Tue Sep 26, 2006 3:06 pm

Post by tlj97526 » Mon Oct 08, 2007 10:32 am

x_heffalump_x,

First off, thank you for your concern. It is a valid one. The guides have no control or power to view any past chat. They can only see what is said when they enter a room. Filing a report is very important. Reports are only viewed by the admin here at the office. Admins can and do review all reports and have the ability to review all chat in game and lobby. Admins do not review all chat. Only chat from complaints and reports.

Please use those reports. Admins need those to do our jobs.

Tammy
Support Department
Silver Creek Entertainment
Image

Post Reply