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Hi! When I tried to log in last night, I got the message that I was banned for 10000 days due to trial expiration and language. I have sent several emails for an explanation, but so far no reply. I bought the game a long time ago and have never had any problem or quarrel with anyone. I certainly have never used foul or abusive language to anyone on the site. Can someone tell me why this happened to me, and what I can do about it? Thanks!
tlj97526 wrote:Marsha, Please allow 24-72 hours for a response back. We answer hundreds of email per day and answer them in order.
Thank you for your patience,
Silver Creek Entertainment
Orders and Technical Support
HW Angel wrote:Hi Marsha. You are following the proper procedure. It sometimes takes a while to track the problem down. Administration will work with you through the email process. Please give them a few more days.