Banned for 10,000 days due to mistake

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Marsha Rae
Posts: 3
Joined: Fri Oct 19, 2007 10:43 am

Banned for 10,000 days due to mistake

Post by Marsha Rae » Fri Oct 19, 2007 10:54 am

Hi! When I tried to log in last night, I got the message that I was banned for 10000 days due to trial expiration and language. I have sent several emails for an explanation, but so far no reply. I bought the game a long time ago and have never had any problem or quarrel with anyone. I certainly have never used foul or abusive language to anyone on the site. Can someone tell me why this happened to me, and what I can do about it? Thanks!

HW Angel
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Posts: 184
Joined: Fri Feb 04, 2005 7:37 pm
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Post by HW Angel » Fri Oct 19, 2007 12:05 pm

Hi Marsha. You are following the proper procedure. It sometimes takes a while to track the problem down. Administration will work with you through the email process. Please give them a few more days.
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tlj97526
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Posts: 108
Joined: Tue Sep 26, 2006 3:06 pm

Post by tlj97526 » Fri Oct 19, 2007 12:42 pm

Marsha, Please allow 24-72 hours for a response back. We answer hundreds of email per day and answer them in order.

Thank you for your patience,

Tammy
Support Department
Silver Creek Entertainment
Orders and Technical Support
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Marsha Rae
Posts: 3
Joined: Fri Oct 19, 2007 10:43 am

Thanks, Tammy! Guess I'm just not used to being kicked out.

Post by Marsha Rae » Fri Oct 19, 2007 1:19 pm

tlj97526 wrote:Marsha, Please allow 24-72 hours for a response back. We answer hundreds of email per day and answer them in order.

Thank you for your patience,

Tammy
Support Department
Silver Creek Entertainment
Orders and Technical Support

Marsha Rae
Posts: 3
Joined: Fri Oct 19, 2007 10:43 am

Thanks, Angel! I'm a baby - feel like they slapped me. LOL

Post by Marsha Rae » Fri Oct 19, 2007 1:27 pm

HW Angel wrote:Hi Marsha. You are following the proper procedure. It sometimes takes a while to track the problem down. Administration will work with you through the email process. Please give them a few more days.

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