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Banned for 10,000 days due to mistake

Posted: Fri Oct 19, 2007 10:54 am
by Marsha Rae
Hi! When I tried to log in last night, I got the message that I was banned for 10000 days due to trial expiration and language. I have sent several emails for an explanation, but so far no reply. I bought the game a long time ago and have never had any problem or quarrel with anyone. I certainly have never used foul or abusive language to anyone on the site. Can someone tell me why this happened to me, and what I can do about it? Thanks!

Posted: Fri Oct 19, 2007 12:05 pm
by HW Angel
Hi Marsha. You are following the proper procedure. It sometimes takes a while to track the problem down. Administration will work with you through the email process. Please give them a few more days.

Posted: Fri Oct 19, 2007 12:42 pm
by tlj97526
Marsha, Please allow 24-72 hours for a response back. We answer hundreds of email per day and answer them in order.

Thank you for your patience,

Tammy
Support Department
Silver Creek Entertainment
Orders and Technical Support

Thanks, Tammy! Guess I'm just not used to being kicked out.

Posted: Fri Oct 19, 2007 1:19 pm
by Marsha Rae
tlj97526 wrote:Marsha, Please allow 24-72 hours for a response back. We answer hundreds of email per day and answer them in order.

Thank you for your patience,

Tammy
Support Department
Silver Creek Entertainment
Orders and Technical Support

Thanks, Angel! I'm a baby - feel like they slapped me. LOL

Posted: Fri Oct 19, 2007 1:27 pm
by Marsha Rae
HW Angel wrote:Hi Marsha. You are following the proper procedure. It sometimes takes a while to track the problem down. Administration will work with you through the email process. Please give them a few more days.