Black Screen

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naughtychick
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Black Screen

Post by naughtychick » Mon Mar 30, 2009 10:37 am

I have spades and euchre and only have this problem with spades. When I try to open the program, all I get is a black screen. In order to use Spades I have to remove it from my computer & re download it. Also, my type it in wont work in spades, but have no problems in euchre. Anyone having or has had this problem??


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Naughtychick

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artful_kitty
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Re: Black Screen

Post by artful_kitty » Mon Mar 30, 2009 2:12 pm

Hi there I have that trouble with spades ~ when I open it have black screen too. I have to minimise it then maximise it and then it's ok.

=^..^=
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Unicron
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Re: Black Screen

Post by Unicron » Mon Mar 30, 2009 10:00 pm

Please try the following;

Games can cause errors, crash, or just not run for a variety of different reasons. The first thing you should try is removing your game and then rebooting your computer. After the reboot, confirm that the game is removed and optionally also delete any additional game related folders on your hard drive. Then do a fresh installation of the game from whichever of these links is appropriate to you;

Windows Titles;

http://www.silvercrk.com/downloads/dl.c ... soliii.exe Solitaire III Download Link
http://www.silvercrk.com/downloads/dl.c ... spades.exe Spades Download Link
http://www.silvercrk.com/downloads/dl.c ... hearts.exe Hearts Download Link
http://www.silvercrk.com/downloads/dl.c ... euchre.exe Euchre Download Link
http://www.silvercrk.com/downloads/dl.c ... gammon.exe Backgammon Download Link
http://www.silvercrk.com/downloads/dl.c ... sMines.exe Dangerous Mines Download Link

Macintosh OS X Titles;

http://www.silvercrk.com/downloads/dl.c ... soliii.dmg Solitaire III Mac Download Link
http://www.silvercrk.com/downloads/dl.c ... spades.dmg Spades Mac Download Link
http://www.silvercrk.com/downloads/dl.c ... hearts.dmg Hearts Mac Download Link
http://www.silvercrk.com/downloads/dl.c ... euchre.dmg Euchre Mac Download Link
http://www.silvercrk.com/downloads/dl.c ... gammon.dmg Backgammon Mac Download Link
http://www.silvercrk.com/downloads/dl.c ... sMines.dmg Dangerous Mines Mac Download Link

If after doing a fresh install, the problem persists, you should verify that you do not have any virus's or other malicious type programs running on your computer. Having anti-virus software does not mean you absolutely do not have a virus. If you don't keep your pattern file up to date, or do not do regular system scans, it is possible to still become infected. Go ahead and and update your pattern file and do a full system scan do be sure. If it finds nothing, at the very least its useful information to know and is a good habit to do for your computer.

If the problem still persists, the next thing we should do is make sure your driver and system updates are current;

For Windows Users: Go to http://www.windowsupdate.com and get all drivers and critical updates that are available for your computer. After installing these updates, you will likely be asked to reboot your computer. Before we try and run the game again, if you have an after market video or sound card, please make sure and visit your card manufacturers website and download the latest drivers for it. After your all up to date, reboot and run the game again and see if that fixes your problem.

For Macintosh OS X Users: Updates are semi-automatic, but to manually check for software updates please do the following. Click on the "Apple" icon on the top left hand side of your desktop and choose the "Software Update" option. Follow Apple's update instructions to receive your updates. If you have an after market video card in your Apple PC, please contact your video card manufacturer from their website to check for any updates and the instructions to install them.

If after trying all of the previous troubleshooting options your game still does not function correctly, you most likely are having a problem beyond our ability to diagnose. This usually requires the assistance of a trained PC Technician. We do lastly offer a 30 day unconditional guarantee on all of our software products. You can email orders@silvercrk.com if you have exhausted your efforts and are interested in a refund.

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artful_kitty
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Re: Black Screen

Post by artful_kitty » Tue Mar 31, 2009 9:26 am

Thank you soo much for that will get on it right away, and even if the problem resolves will do full scan too
life is too short so relax, have fun and be true to yourself Image]

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Dust In The Wind
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Re: Black Screen

Post by Dust In The Wind » Tue Mar 31, 2009 12:37 pm

Make sure you get your game unlock key before you delete it if you don't already have it written down... (f6 will get it after you have started the game).

Also is if have binds you wish to save (chatalis) save it to a folder other than the game folder before you delete it

You nics will also be gone but you can retrieve them through the help site IF you have the same email addy as when you signed up or have changed that data over the years.

Black screen I have seen being your video driver but can also be your game, I try video update first.

JUST DUST
TO BE OR NOT TO BE..... NOW WHAT KIND OF QUESTION IS THAT??? TO BE OF COURSE!!!!!

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artful_kitty
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Re: Black Screen

Post by artful_kitty » Wed Apr 01, 2009 1:52 am

hiyas just dust
you are right is always important to keep records of nics and unlock codes and binds
one thing i don't have to worry about is the nic lol been kitty for almost 10 yrs an never changed :)

=^..^=
life is too short so relax, have fun and be true to yourself Image]

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