Page 1 of 1

Store

Posted: Sat Dec 11, 2010 9:58 am
by StaMar
Hi,
I bought the Gnome King avitar and the Goran Deck yesterday with tokens and they are not showing up in the game.
on the store page it says purchased by each one of them.
the username is StaMar 10.

Re: Store

Posted: Sat Dec 11, 2010 8:52 pm
by Jonas
Okay star, I've forwarded your report to Dan, and we'll get to the bottom of it. Thanks.

Re: Store

Posted: Mon Dec 13, 2010 6:38 pm
by StaMar
Hi,
Sorry to bother you all but never did get a \response as to when I buy itens it says purchased by them but they don't show in the game.

Re: Store

Posted: Mon Dec 13, 2010 7:48 pm
by Jonas
Okay, I send him an email this time.

So lets check a couple things.

When your on the store, does it show you logged in as "StaMar 10" in the upper right hand corner?

And if so, you're definitely singed in with the same account in the game right?

If so, the items definitely should be showing up in the appearance options.

Are you getting any errors?


This sounds like a different problem than this other issue that's come up with folks that have an Internet Explorer 6 installed. If it is, the next update should fix it, in the mean time, upgrading to a newer version of IE might help (IF it's related so this other issue, although I don't think those folks could even sign-in.)

Re: Store

Posted: Tue Dec 14, 2010 12:46 pm
by StaMar
Jonas,
I am logged in to v2 as StaMar 10.
I am logged in to the game store as StaMar 10.
The items I've bought say own on the item purchased below them but they do not apper in the game.
I am running the version of IE that came with widows 7 when i bought this computer in October.
I get no error messages.
Stacy

Re: Store

Posted: Tue Dec 14, 2010 6:09 pm
by Gromph
StaMar wrote:Jonas,
I am logged in to v2 as StaMar 10.
I am logged in to the game store as StaMar 10.
The items I've bought say own on the item purchased below them but they do not apper in the game.
I am running the version of IE that came with widows 7 when i bought this computer in October.
I get no error messages.
Stacy
I do see that you successfully purchased those items and they should be showing up in the game. You can send us a Bug Report from the game that will help us figure out what is going wrong. Follow these instructions to do that

1. Run the game
2. Sign in as StaMar 10
3. Right click on the title bar at the top of the window
4. click Bug Report
5. Go through all the steps and be sure to put in your email address, and a note that you bought items but don't see them in the options
6. Email me after you've done that and I'll check out the report, my email is dan@silvercrk.com

Re: Store

Posted: Wed Dec 15, 2010 10:12 am
by la24philly
Just wanted to know after you purchased the avatars, as jonas stated they should be in the appearence section of the game.

I noticed when I first purchase my stuff from the store i noticed i didnt see them at first.

so what i did was close an restart the game and then these steps is what i did

from the main screen i hit options, and the appearence

then it brings several options of how you want your game to be. each tab should have arrows left or right as i hit those arrows to toggle through my collection that is when i saw the items i got from the store and then selected ok.

Not sure if you tried that but if you did and still doestn work then gromph will help you at.

hope this helps

Lou

Re: Store

Posted: Wed Dec 15, 2010 1:31 pm
by Gromph
Ya there is a problem where the game is sometimes not getting all items. We're working on fixing it right now. If anyone else notices the same problem let me know.