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Where is my Avatar

Posted: Sat Dec 20, 2014 2:03 pm
by DiamondJ
Hi,

I haven't played for ages, so I need help.

Firstly, I didn't take advantage of the free 12 months to upgrade (found it after I had paid).

Secondly I bought avatar (Kiera). I received email confirming purchase and was advised that it would be available, but I might have to wait until I was in a new game. Well, I have been out and in games and also left it overnight and I still don't have Kiera. Is there anything I need to do?

Thanks

Diamond

Re: Where is my Avatar

Posted: Sat Dec 20, 2014 3:24 pm
by sandbar
Which build are you playing on? If you are using V1, you can't use the new avatars or any new fooms, you would need to be using V2 to be able to get your Kiera avatar.

If you are using V2 and still unable to access Kiera, please email support@silvercrk.com, if you wish to check it further please go to this link.

http://www.silvercrk.com/faq/

Re: Where is my Avatar

Posted: Sat Dec 20, 2014 6:24 pm
by DiamondJ
Thanks Sandbar. I have sent an email. Things seem even more odd. My Euchre icon now says "Hardwood Euchre Safemode". Hopefully I will get it sorted soom.
Cheers
Diamond

Re: Where is my Avatar

Posted: Sat Dec 20, 2014 6:57 pm
by DiamondJ
All sorted - thanks